The sender is always "noreply@resamania.com". For reasons of maintaining the domain (spam), it will always be this address.
Before contacting our support service, please check the following points: Preliminary checks Before making a Jira, check the following points:
1) The email must be "Unread" from Smartmessaging
2) The problem is repeated on several addresses from the same supplier.
3) The club address must be entered in the Club Settings Backoffice.
For the reminder campaign in hours, if you indicate "1" hour in the field, the class at 16:30, the email goes out at 16:00, if the class at 16:50, the email goes out at 16:00. We therefore recommend that you indicate 2 hours if you want the message to be sent at least one hour in advance.
The filter on membership or bolt-on tags will show all members who have OR have had tags. To show only customers who currently have tags, use the date filters. In the same way, you can use the date filters to find out whether a customer cancelled ten days ago.
You can add images and logos and customise the text, but the editor does not allow you to customise the background colour of a template.
With the automated > Entries campaign, you can send an email based on the number of times a client has passed through your site over a given period (day, month, etc). With this campaign, you want to target clients who have made at least X number of entries; you can't trigger a campaign that reaches 0. We therefore advise against putting 0 in the field. To find out more, read this article.
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