New and Improved March 2026 Release

Team Training

26 March 2026 09:43

Hi there,

This March, we’re pleased to introduce new features that are designed to boost your commercial performance and optimise your day-to-day management. All while keeping the security of your data a top priority.

As we head into spring, discover updates to help you:

Increase sales
Improve operational efficiency
Communicate more effectively
And better manage upcoming Direct Debit collections

And as always, never share your login details, especially with anyone claiming to be part of your team or the Xplor Gym team.

Let’s get stuck in!

⭐ New features & enhancements⭐

⭐Fastest finger first waiting list

This Bookings rights configuration lets you decide when to stop automatically moving members from the waiting list onto a class. So, preventing members being caught out when they’re added to a class just before it starts.

Now, to help maximise participation in your classes, we’ve added an automatic Smart Messaging campaign that lets you contact all members on the waiting list to let them know a space is available.

It’s first come, first served. So, make sure your Smart Messaging content makes this clear to avoid disappointment.

Setting up the new automatic Smart Messaging campaign will ensure a message or notification is sent if a space becomes available after the automatic booking rule timeframe.

⭐Introducing sales pipelines

Sales pipelines provide a one stop shop to manage prospect and ex-member sales reminders, alongside current member retention reminders.

Designed as a complete CRM and lead management tool, Sales Pipelines will help you structure sales and retention activities, while making sure both are well tracked and efficiently managed.

These new pipelines are built to support a wide range of use cases:

Nurturing prospects through to booking an appointment or tour
Engaging existing members
Encouraging former members to return for a trial session
And much more

Existing member reminders will be migrated across to the new Sales Pipelines. This is the perfect opportunity for you to review, refresh and create new pipelines to meet your current operational needs.

👉 This article provides more details.

⭐Automatic suspension pricing

Until now, when members requested to freeze / suspend their membership for a period of time, pricing during the suspension period had to be set manually on a case-by-case basis.

You can now automate suspension pricing to:

Standardise your pricing policy for freezes
Reduce errors
And save time for your team

Once the suspension period starts, calculations are applied automatically, with no manual action required. And are clearly displayed for both your staff and your member.

Please contact our Support Team to have this configuration enabled.

👉 This article explains how to set this up once configured.

⭐Communication preferences now more clearly prompted when adding a member record

When adding a member record in back office, the final step will now prompt you to update the communication preferences. So, making it simpler to have members confirm their marketing preferences.

⭐Accounting export retention update

Please inform your accountants or finance teams that accounting journals from 2023 and earlier will no longer be available from 1 April 2026.

This change applies only to accounting journals.

Invoices, credit notes, and the data available for export in the Finance and Members & Sales sections will remain accessible for a much longer period.

To improve Xplor Gym’s performance and stability, accounting journals that are two full years or older will be removed from the export database.

👉 For more information on data retention, please refer to this article.

⭐ Instant promotion on a second product

Previously, a consumer needed to complete the purchase of a product before that promotion could be applied to a second product.

Now, the consumer can just add both products to the same basket and the promotion will be applied straight away.

For example, if a certain membership provides a 20% discount to a 10 session Personal Training bolt-on, then adding both to the basket will apply the discount straight away.

This lets you:

Apply discounts or goodwill gestures automatically
Create consistent offers across memberships, packs, and bolt-ons
And encourage additional purchases

This feature is designed to help you increase your average basket value and is explained step-by-step in this article.

⭐ More detailed export for upcoming Direct Debit collections

The Upcoming Direct Debit export has been enhanced to give you the same level of visibility for card payments as for Direct Debit mandates.

In the detailed Upcoming Direct Debit export, you will now find a range of new data points to help you:

Identify potential issues
Anticipate payment problems
And better manage upcoming collections

⭐ Bike number displayed on last-minute tablet (Resamaps)

New feature for your group cycling & RPM classes: bike numbers are now displayed on the last-minute tablet.

If you’re using Resamaps in Xplor Gym, your members can simply scan their badge or QR code just before the class to see the bike number assigned to them at registration.

⭐ Exact SMS count for one-off campaigns

You’ll now see the exact number of SMS messages that will be sent for your one-off campaigns before you make the final decision to send the campaign.

The use of merge fields can mean that long names can result in 2 SMS being sent as there are too many characters to fit into 1.

Previously, we showed an estimate of the SMS count and now we’ll show the exact number.

Become an Xplor Gym Pro!

Questions? Need help?

Learn more about the new features and find answers to common questions in the Help Centre.

Need training for yourself or for an employee?

Go to your Rise Up e-learning platform. If you don’t have an account yet, head to the Help Centre > How can we help you > Training & Product Knowledge to request access.