How to suspend/ Freeze a membership?

Suspending a membership means interrupting a membership during a short period of time along with its access rights. When suspending a membership, you may manage the membership deferral and modify Direct Debits, in keeping with the club’s policy.

Suspension may have the following consequences:

  • Entry and booking rights regarding activities linked to the membership will be suspended.
  • The end date of a membership without automatic renewal may be postponed.
  • The engagement period of a membership with automatic renewal may be postponed.
  • You may modify the amount of direct debits regarding the concerned payments.

picto.JPGRegarding a membership paid in full?

Regarding a membership paid in full, only the first three points above are applicable. You may offer to extend the membership period according to the suspension period. As the membership has already been paid in full, there is no financial impact to calculate.

In this article, you will find the example of a membership suspended for a month. The membership is a 12-month membership paid by Direct Debit without automatic renewal.

DRAPEAU.JPGSTEP 1: GO TO MEMBERSHIP IN THE MEMBER FILE

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Go to the concerned member file. This client wishes to suspend her membership for a month by postponing the end date and the related payments.

DRAPEAU.JPGSTEP 2: ADD THE SUSPENSION

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Click on the three dots on the right hand side of the member file to add the suspension.

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Choose the reason for suspension (manageable from the settings) and the suspension period dates.

Choose to impact the membership end date by ticking the corresponding box. In this way, the suspended month of November will be postponed to the end of the membership, which will consequently end later.   A message will inform precisely when the membership will come to an end. 

The last box 'Impact booking rights' enables to block the booking rights to the member no matter the other memberships and multi-visit passes s/he may have. This can be important in the case of a membership leading to a credit of units for example (specific case of recredit job).

Click on Add suspension.

DRAPEAU.JPGSTEP 3: MODIFY THE PAYMENTS AMOUNT

You can decide to edit the due amounts.

IMPORTANT

By default, Xplor Gym always suggests keeping the monthly payment of the suspension and adding another payment during the postponed monthly payment.

If you wish to modify the amounts indicated in grey characters, tick the box “Impact the monthly payments occurring during suspension.” 

In this case, you want the member not to pay anything during the suspension but during the suspended month instead, that is November.

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Once the impact box is ticked, you may manually choose the amount of the monthly payments.

So, you can decide that the November payment will be equal to 0 pounds. 

DRAPEAU.JPGSTEP 4: WHICH RESULT ON THE MEMBER FILE?

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In the membership tab, you can browse information in relation to the suspension. You can browse the schedule of payments to make sure the membership has been properly modified regarding the suspension. Suspension is now complete! You can still view it with the three dots, if needed.

 

 

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