Cash discrepancies: where do they originate from?

When closing the cash, you must check all payments provided in the application match the
ones actually collected. There might be discrepancies when validating. This article teaches you to
understand their possible causes.

1 ST CASE: YOU CAN’T FIND A PAYMENT

• You can’t find the card receipt corresponding to a payment recorded in Xplor Gym.
  You might have made a mistake when inputting the means of payment. In such a
  case, you can still amend the error.
• If you don’t have a receipt whereas Xplor Gym notifies a payment, you might have
  lost it, or the member hasn’t paid yet. In such a case, you can still cancel the payment.
  The member will have to come directly to the club to regularise the invoice in debt.

2 ND CASE: A CASH PAYMENT IS MISSING

Xplor Gym notifies a cash payment but it can’t be found. It must be lost or it must have been
stolen.

3 RD CASE: A PAYMENT BY CHEQUE IS MISSING

Xplor Gym notifies a payment by cheque but it can’t be found. The amount of the cheque
might be wrong, so you must check all the member’s cheques. Another possibility: there
may have been an input error, another means of payment may have been recorded
instead.

4 TH CASE: THERE IS A DISCREPANCY BUT YOU CAN’T FIND THE REASON

You can’t confirm the amount, so please specify the discrepancy in the cash closing.