All you should know about overpayments and credit notes used to pay future amount dues

This feature enables to use overpayments and credit notes to pay future amount dues initially paid by Direct Debit. Before requesting activating this feature from Resamania, please think about what you need. This article helps you understand the various possibilities that may befall.

Warning

Credit notes and overpayments are deducted when the file is generated and are not reflected in a payment schedule.

1ST CHOICE: USING ALL AVAILABLE CREDIT NOTES AND OVERPAYMENTS FROM NOW ON

From now on, you want all available overpayments and credit notes generated on a member file to be automatically used to pay future amount dues.

In such a case, credit notes and overpayments will be used by default to pay future amount dues; but you remain able to notify manually when you don’t want to use one of them. By clicking on “+” in the credit note and overpayment window, please choose the option “not to use to pay future amount dues”.

What about old credit notes and overpayments generated before activating this feature?

By clicking on “+” in the window, one can observe that by default, nothing will happen unless first decided manually. You must click on “use the credit note or the overpayment to pay future amount dues”.

2ND CHOICE: USING ONLY THOSE YOU SELECTED

In this case, by default, nothing will be used. You must notify manually in the credit note or overpayment window it will be used to pay future amount dues.

3RD CHOICE: NOT USING THEM

You can decide not to activate this feature.

You may also choose to activate it on a user profile instead of another. For example, you wish to do it as administrator but don’t want sales consultant to be able to do it.