Via the Payline or Stripe solution, Xplor Gym partners for online payment, it is possible to store the member's bank card on his/her member file in order to use it for simple purchase payments from the back-office and the member area or for collection in case of a payment rejection.
Activating functionality
To have this feature, you must have subscribed to the payment module, have applied for a Remote Sales Number and implemented the solution with your Xplor Gym contact person.
Good to know - Communicating about the expiration of the bank card
We recommend to set a campaign related to the expiration of the bank card. To know how to do it, see this article.
If you try to add a Bank Card to a member who is not attached to your club...
A message warns you that it cannot be used in your club:
On the agenda in this article:
> BACK-OFFICE
- HOW TO SETTLE A SALE WITH PAYLINE PORTFOLIO FROM THE BACK-OFFICE?
- IF I DECIDE TO MAKE A SALE AT LATEST WITH SAVED PAYMENT METHOD...
- WHERE DO YOU FIND THE SAVED CREDIT CARD ?
- HOW TO ADD A CREDIT CARD AS A PORTFOLIO OUTSIDE A SALE?
- HOW TO OPERATE THE CREDIT CARD IN THE EVENT OF A DIRECT DEBIT REJECTION?
- TO SHIFT THE SCREEN ON THE TOUCH PAD...
> MEMBER AREA
- HOW TO SETTLE A SALE WITH PAYLINE PORTFOLIO FROM THE MEMBER AREA?
- WHERE DO YOU FIND A SAVED CREDIT CARD ?
- HOW TO ADD A CREDIT CARD AS A PORTFOLIO OUTSIDE A SALE?
BACK-OFFICE
HOW TO SETTLE A SALE WITH PAYLINE PORTFOLIO FROM THE BACKOFFICE?
SELECT PORTFOLIO PAYMENT MODE
Start the sale as usual.
At the stage of choosing the payment method, by clicking on the three dots, select Wallet.
Then get to this screen:
Then fill in the following information:
"Allow the club to use the Payline wallet in the event of a payment default."
The member must first decide whether or not to allow the club to use their bank card information to get the amount due:
Member's bank card information
All you have to do next is fill in the member's bank card information.
The member can also determine whether they want their bank card to be stored. The impact of this authorisation is that the bank card will be stored on the member's member file. The impact of this authorisation is to keep the bank card in memory on the member record and to find it again during a future sale on the payment method selection screen.
Then you can validate payment for the current sale with this card
On clicking Pay by card, the payment is accepted and the sale validated.
Following the sale, the member will receive an email like this:
Make a repeat sale with the saved payment method...
If you decide to make a sale on this form again, when selecting the payment method Wallet, you may decide to use this card:
WHERE TO FIND THE SAVED BANK CARD ?
You can also find the saved bank card in Payment methods in the member file.
This screen then appears:
HOW TO ADD A BANK CARD AS A PORTFOLIO OUTSIDE A SALE?
From the member file, go to Payment methods.
Next provide the following information:
Allow the club to use the wallet in case of arrears:
First the member must decide if they allow the club or not to use information saved in their bank card to get the due amount.
Information related to the member's bank card
Next the club must provide the information saved in the member's bank card.
The member can also determine if they want their bank card to be saved. Allowing this implies to keep the bank card saved in the member file and find it on the payment screen at a future sale.
HOW TO DEBIT A BANK CARD IF A DIRECT DEBIT IS REJECTED ?
CONFIGURE SCENARIOS FOR REJECTED DIRECT DEBITS...
From the interface for configuring rejection scenarios, you can indicate that the bank card will automatically be used to pay for incidents arising from direct debit rejections and/or the handling fees associated with the rejection.
What about a situation where recovery is by bank card ?
If you have indicated in your scenario that you are collecting a direct debit by bank card, then there will be no scenario consequences other than the creation of handling fees if this had been indicated in the scenario.
- If you have indicated in the scenario that you were blocking the bookings and that the bank card recovery was successful, then the bookings would not be blocked.
- If recovery via the bank card is unsuccessful, all the consequences of the scenario will be played out, including the blocking of bookings.
- If a second rejection occurs following the successful recovery, then we refer to the next box to determine whether we are using the first scenario or the second.
IF NO SCENARIO FOR REJECTIONS IS PRECONFIGURED...
When a manual direct debit is rejected, you also have the option of asking for the amount of the rejection and/or handling fees incurred by the rejection to be recovered.
TO MOVE THE INPUT SCREEN TO THE TOUCHPAD...
When a tablet is connected, a message appears giving you the option of moving the payment data screen to the tablet.
Simply select Activate to move the window.
Warning
Even with a remote screen, it is impossible to enter bank card information without the club passing the keyboard to the member. Security standards prevent us from displaying a virtual keyboard for entering information on the Payline form. On a tablet (Ipad or Android or other), it works (the OS keyboard takes over), but not with the Xplor Gym signature screen.
MEMBER AREA
HOW TO PAY FOR A SALE USING THE PAYLINE WALLET FROM THE MEMBER AREA?
The member arrives at this stage and then decides to pay by bank card.
They can then enter their bank card details, agree to their card being used to settle payment incidents and save their card.
WHERE TO FIND THE SAVED BANK CARD ?
Members can find their credit card in their member area, in the Payment methods section. They can change or delete it and add a new one if necessary.
HOW TO ADD A BANK CARD OUTSIDE A SALE ?
If the member has not yet added a card, they can do so from the Payment method tab.
> HOW 3D SECURE WORKS WITH BANK CARD STORAGE
When you register a card for the first time on a member file, a validation SMS from the member's bank will authenticate the member's authorisation to store their bank card by means of a code to be entered in the file that appears on Xplor Gym. This is the 3D secure principle.
3D Secure SMS messages will also be sent if you try to use the member file for any action other than recovering the amount owed by a rejected direct debit via the rejection scenarios set up in the parameters.
To set up the possibility of storing the bank card and using it in the event of collection or payment, I'll get in touch with my Xplor Gym contact.
Good to know - Communicating about bank card expiry
We recommend that you set up a bank card expiry campaign. To find out how, go to this article.
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