How to reduce a due amount coming from an early invoice?

An invoice regarding a membership due already exists as an early invoice. So, the method of payments scheduling explained HERE can’t be applied.

STEP 1 : ADD A GOODWILL GESTURE FROM THE MEMBER FILE

From the member file, please click on “Member Actions” and then “Add a goodwill gesture.”

STEP 2 : ADD A DUE AMOUNT REDUCTION : 

In the drop-down menu, please select Maturity reduction.

Please then choose the due amount you wish to reduce.

Please provide the amount you wish to subtract from the initial amount.

Important

If the due amount you wish to reduce is not shown here, then you must amend it from the Membership tab. This article explains how.

STEP 3 : YOU MAY COMMUNICATE ABOUT THE GOODWILL GESTURE

Please select a communication model.  To learn how to create a communication template, please contact the customer service. 

Please choose the subject and click on Continue.

If you do not wish to communicate or if you do not have a communication model yet, please click on Ignore.

If needed, please indicate an internal comment. The list of reasons and subjects is manageable from the Settings.

Please click on Submit. The goodwill gesture is now completed.

You reduced the due amount. You can find all information regarding the goodwill gesture in the Goodwill gesture tab in the member file.