When scanning the Entry Pass on the reader, nothing happens. What to do then?

When scanning the Entry Pass on the reader, nothing happens. What to do then? This article explains what to do. 

CAUTION

This article relates to the example of a reader not scanning a badge. It doesn’t allow or deny any access. If you reader reads cards properly but denies access, you may read the following article: Why is my member's access denied? 

STEP 1: CHECK THE WIRING OF YOUR RESABOX

To make the access control work properly, one must comply with two essential rules:

  Your card reader must be connected, either directly or via a switch on the LAN 2 port of your resabox. 

   Your internet box must be connected (ideally directly) on the LAN 1 port of your resabox. 

To check the wiring, please refer to the drawing below:

If the problem is still there after checking and potential change in the wiring, I go to step 2.

STEP 2: RESET YOUR CARD READER ELECTRICALLY

Please first identify your reader: to do this, please click here. To make sure your reader is working, please reset it electrically. If you have a Gantner reader, unplug it and plug it again directly. If you have a Springcard reader, please reset your circuit breaker. 

STEP 3: RESET YOUR RESABOX

Please press once the Power switch. The diode will turn to red. Wait for 2 minutes. Please reset by pressing once the Power switch. The diode will turn to green. Wait for 2 minutes until the RESABOX resets and updates.