Online joining : the member's path 🔍

Thanks to online joining, prospects can register from Resamania member area at your club. That is, their member file can be generated with full autonomy if they purchase a product, a membership or a pack.

Activating the module

To activate this module, please reach the person in charge of account at Resamania.

STEP_ARTICLE_CLIENT.JPGSTEP 1: THE MEMBER GOES TO THE MEMBER AREA’S URL

The member goes to http://member.resamania.uk.com/nameoftheclub, then he/she clicks on Sign up.

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STEP_ARTICLE_CLIENT.JPGSTEP 2: THE MEMBER CHOOSES HIS/HER CLUB

He/she chooses the club in which he/she wishes to register. In the case of a network club, several clubs may pop up depending on implemented aliases.

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STEP_ARTICLE_CLIENT.JPGSTEP 3: THE MEMBER CHOOSES HIS/HER OFFER

The member chooses the product he/she wishes to purchase.

To block the starting date of memberships on the opening date of the club, please contact your Resamania counsellor. For example, if you set the 5/08 as the opening date, from now to the 5/08, for each sale of a membership, the starting date will be the 5/08. It will not be possible to activate the membership earlier. From the 5/08, you could choose a later starting date, in this case, it will be the date of the sale of the membership. 

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Once he/she chose, he/she can confirm the cart and the general terms and conditions of sale.

Restrictions on the offers and personal information

A double checking of the member's information is made when the offer is put into the basket, and also when completing the registration in order to make sure the member matches with the criteria to access the offer (example: restriction on the age and change in the age between the form containing personal information and the final completion of the online joining path).

 

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Has the member already started the online joining path but has not completed it ?

Her/His email address (or ID card number for Spain) might already exist. In this case, an error message pops up to inform the member they can go back or reset their password to get to the member area. 

STEP_ARTICLE_CLIENT.JPGSTEP 4: THE MEMBER PROVIDES HIS/HER PERSONAL DETAILS

Here, the member must provide the following information. It may not be compulsory sometimes when registering in the back office but here, it is.
For example, the phone number is mandatory, as the contract will have to be electronically signed in the following steps.

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STEP_ARTICLE_CLIENT.JPGSTEP 5: THE MEMBER CAN TAKE HIS/HER PHOTOGRAPH

The photograph isn’t compulsory, the member doesn’t have to take it if he/she doesn’t wish to.

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STEP_ARTICLE_CLIENT.JPGSTEP 6: THE MEMBER DEFINES HIS/HER OBJECTIVES AND HIS/HER MOTIVATION IN SPORTS

The member may define his/her sporting profile by indicating his/her objective, motivation, prescriber and source.

Is this step not necessary?

Please reach your Resamania interlocutor for him to remove the Registration path.

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STEP_ARTICLE_CLIENT.JPGSTEP 7: THE MEMBER INDICATES THE COMMUNICATION HE/SHE WISHES TO RECEIVE

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STEP_ARTICLE_CLIENT.JPGSTEP 8: THE MEMBER PROVIDES HIS/HER BANKING DETAILS

Here, the member fills in the Direct Debit mandate.

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STEP_ARTICLE_CLIENT.JPGSTEP 9: THE MEMBER READS THE CONTRACT 

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STEP_ARTICLE_CLIENT.JPGSTEP 9: THE MEMBER CHOOSES A MEANS OF PAYMENT AND SAVE HIS/HER REGISTRATION

This screen depends on what has been implemented for the instance. Here you may choose between paying online by bank card or paying directly at the club. It is possible to show both or one or the other.

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The member is now properly registered. He/she can connect to the member area via his/her email and password, already defined in the previous steps above. He/she can also book activities if his/her membership allows it.

green_tick.pngThe member can use a credit note or an overpayment from the member area.

If the member has a credit note to use or an overpayment, it can used to make a purchase online or pay debts. Be careful : concerning clubs in a network, the credit note or the overpayment can only be used in the online shop of the club where it was generated. The member could not use the credit note or the overpayment of Club A to pay an item in the online shop of Club B.

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