How do members sign their contracts and Direct Debit mandates🔍 ?

There are two ways to have members sign their contracts and Direct Debit mandates when selling memberships (or after selling if you chose “To be signed later”).

  1. The member may sign on a touch screen (tablet or computer).
  2. A code is sent via text message. Once the code is entered in the interface, the contract is considered as signed.

This article also explains how to sign a Direct Debit mandate. 


Recommendation

Signing with the tablet: you can purchase a tablet adapted to electronic signing from our commercial department.
Signing with SMS code: to activate this option, you’ll have to purchase SMS packs. Please contact the support or implementation department to activate text credits. The X SMS pack will be paid at the end of the month.

 

A_SAVOIR.JPGSigning the membership contract or the multi-visit pass

When selling the contract or from the member file, a member can sign his/her membership contract. 

How to configure and organise what is displayed when signing ?

Go to Settings > Clubs > Signing documents . Then tick the boxes corresponding to the type of signature you want and arrange the display by moving lines. 

GIF_TEXT_MESSAGE_SIGNATURE.gif

When signing the contract, a window opens. According to the configuration you have set in Settings > Clubs > Signing documents. 

CANVAS_SIGNATURE_1.png

mceclip7.pngText message signature

When clicking on Send code by text message, the member receives a text including a code:

MOBILE_SCREEN.png

The code must be filled in the provided field.

PROVIDED_FIELD.png

Once the signature is saved, the sale is completed.

The text message signature is displayed as follows:

 mceclip0.png

 

mceclip6.pngTouch screen signature

The member signs directly on the touch screen of his/her tablet or computer.

SIGNATURE.png

Once the signature is saved, the sale is completed. 

The touch screen signature is displayed as follows:

 mceclip2.png

A_SAVOIR.JPGSigning the Direct Debit mandate

During the sale or from the member file, the member’s bank details must be provided. Only then he/she shall Sign the mandate.

mceclip1.png

When signing the mandate, a window opens. According to the configuration you have set in Settings > Clubs > Signing documents

How to configure and organise what is displayed when signing ?

Go to Settings > clubs > Signing documents. Then tick the boxes corresponding the type of signature you want and arrange the display by moving the lines. 

GIF_TEXT_MESSAGE_SIGNATURE.gif

When signing the contract, a window opens. According to the configuration you have set in Settings > Clubs > Signing the documents

CANVAS_SIGNATURE_1.png

The Direct Debit mandate is signed in the same fashion as the membership contract. The chosen option is showed on the document.

Difference between contract signature and Direct Debit mandate.

The two signatures will always remain two different things. The member signs two documents and the two signatures are distinctly viewable on each document.

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