Sending a message following one no-show to the booked class or more 📧

Has a client booked a class but has not turned up ? It is possible to send an email/ text message automatically to the person to recall the order. 

Pre requisites

This article explains which settings you should choose to create a campaign for a no-show to a class, but will not go through the whole process of the creation of an automated campaign in detail as you can find it in this section in the help centre. 

STEP 1 - START CREATING THE AUTOMATED CAMPAIGN

The two campaigns of the type 'reservation' are available from the module Smartmessaging> Automated campaigns : one enables to send a communication to the clients who have not come (but had booked) X times for the Y last days, the other one enables to send a communication to the clients who have not come (but had booked) between now and the start of the chosen period (current day, week, month, etc).

STEP 2 - CHOOSE THE MOST SUITABLE CAMPAIGN FOR ABSENCES FROM RESERVED SESSIONS 

1) The campaign concerning the X last days 'Absences from reserved sessions (not come)

2) The campaign concerning  a period 'Absence from reserved sessions (not come) over a period'. 

STEP 3 - FINISH CREATING THE CAMPAIGN

To know how to do, please go this section in the help centre which gives details on the whole steps to follow to set and write an automated campaign.