Know everything on the Dashboard 'Your Direct Debits'🔍

GENERALITIES

The Dashboard of the Direct Debits financial follow-up is in the Management menu, just above the general Dashboard. It enables to have an overview of your monthly Direct Debits, rejections, amounts recovered and other helpful information.

KEY INDICATORS OF YOUR DIRECT DEBITS

First, it gives an overview of key indicators regarding the Direct Debits :

• The total number of Direct Debits successfully collected since collections started with Resamania (cumulative).
• The total of recovered amounts since the start of the use of Resamania (cumulative), i.e. the successful collection based on the resubmissions.
• The total of transactions since the start of the use of Resamania (cumulative), i.e. the total number of lines of Direct Debits sent to the bank.
• The success rate in %, i.e. the total of finalised Direct Debits on the total of scheduled Direct Debits since the start of the use of Resamania (cumulative).

THE GRAPH 'LAST FILES'

This graph shows the total of the Direct Debits file (classical direct debits AND resubmissions) of each day for which a lot has been generated. This is the value we will attempt to collect and that resubmission attempts will also be displayed here once a month. Here, 01/07 is the next day scheduled for Direct Debits. If we generate the lot on 30/06 then the graph will show the amount of the lot with a date on 30/06.

The content of the Direct Debit file can be downloaded when you select the Direct Debit day you wish and  pass the mouse over the circle : 

THE INDICATION OF ACTIVE MEMBERS WITHOUT MANDATES

This box shows you the number of active members who do not have any mandate and also the amount that you have lost on the last lot due to missing mandates.

If you click on 'Improve my conversion rate', you will get to the list of missing mandates and you will be able to easily identify the concerned members, add or edit their Direct Debit mandate.

EVOLUTION OF LEVIES

The graph 'Evolution of levies' gives an overview on the following elements ...

1) 1st direct debits : direct debits which occurred over each month (out of resubmissions).

2) The resubmissions of direct debits : the direct debit has failed and we have finalised the lot containing its resubmissions. The initial direct debit has failed and we are now automatically attempting to collect again from the member account  through resubmission.

3) Direct debits rejections : the direct debit has failed, we have not finalised the lot yet containing its resubmission in the case there is one.

4) The missing mandates : the amount corresponding to what we could have obtained if the mandates had been present, is indicated.

Concerning the missing mandates...

The orange part corresponding to the missing mandate increments each time you remake the lot if the client still has not brought their mandate.

Passing the mouse on the graph will enable you to see the amounts corresponding to each item of the caption.

Example - Functioning with a Direct Debit, a rejection then a resubmission

1) A £5 Direct Debit is made on 05/08.

2) It is rejected on 15/08.

3) It is resubmitted on 20/08.

Which impacts on the graph above ?

1) On 05/08, on the graph, the Direct Debit will appear.

2) When the Direct Debit is rejected, on 15/08, the rejection can be seen on the graph, the direct debit is not visible in dark blue anylonger.

3) Once the resubmission done (the lot of which should be finalised), it can be seen on the graph. The rejection can still be seen on the graph.

DETAILED GRAPHS ON RECOVERIES, DIRECT DEBIT RELEASES AND REASONS FOR REJECTIONS.

The 'Recoveries' graph

The 'Recoveries' graph indicates the amounts that you could recover each month on the amount that was initially rejected. If you pass your mouse on the graph, you can see the amount of recoveries appear for each month.

The 'Direct Debit Releases' graph

The 'Direct Debit Releases' graph indicates the amounts corresponding to the Direct Debit rejections that you have not received on your account then. If you pass your mouse on the graph, you can see the amount of Direct Debit releases appear for each month.

The 'Reasons for rejections' graph 

The 'Reasons for rejections' graph indicates the division of rejections according to their reasons.

DIRECT DEBITS ESTIMATION

It is possible to know the forthcoming Direct Debits amount for each future month.

The amounts in blue are the amounts which will normally be debited for memberships and options. The total of both is indicated in black.

When there are suspensions or goodwill gestures, an amount is indicated in red and corresponds to what could have been debited but wasn't.

To activate the widget on the dashboard ...

Please go to 'Configure' :

Next add the widget clicking on '+',  then close the window.