How to configure Smartmessaging settings?

Smartmessaging settings enable you to define several important elements regarding your emails or text messages sending. This article explains how Smartmessaging settings work...

A_SAVOIR.JPGTO FIND OUT SMARTMESSAGING SETTINGS ... 

Please go to Smartmessaging then click on Settings on the left in the menu. 

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Specific to UK

In the settings, two fields are used for UK and can be found in the different communications via tags. These fields are the Contact Centre email address and its phone number.

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A_SAVOIR.JPGDEFINING THE TIME RESTRICTIONS FOR TEXT MESSAGES

When you send your campaigns, you can avoid sending text messages on a certain time slot in order not to disturb your members at night for example. By default, Resamania will never trigger text messages outside this time slot 9.00 am - 10.00 pm, but you can easily change this setting and choose your own restricted time slots.

Please note : when your campaigns are being configured, you will also be asked whether you wish to take this setting into account or not and postpone text message sending to the following day when it is outside the time slot. 

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A_SAVOIR.JPGFILLING IN THE CONTENTS DATA

This contents data can be directly viewable in the heading or email/text message body or via a tag that you wish to add. 

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  • 'Name of the sender when an SMS is sent': if you wish your club name directly appear as the sender when the person receives an SMS, fill in this box with the name that should appear. 
  • 'Name of the sender when an email is sent' : if you wish your club name directly appear as the sender when the person receives an email, fill in this box with the name that should appear. 
  • The whole links present in the following fields can be customised according to your needs (link to a member area outside Resamania, link to your website or your social networks). For each link that you need to add, just add it into the field designed to this effect. 

A_SAVOIR.JPGADDING THE HEADER AND FOOTER PICTURES OF YOUR EMAILS

Here, please add the header and footer pictures that you wish to see in your emails. The recommended dimensions are indicated for each of them.

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