How to create a blocking alert ?

A blocking alert can be set manually or automatically on a client for several reasons: missing mandate, indebted client, personal belongings left at the gym...Several types of alerts exist to answer to these different situations. This article explains how to create the alert corresponding to these situations.

drapeau_vert.pngTO KNOW :  YOU CAN SET AUTOMATIC ALERTS 

You can create an alert manually on a client's member file, as explained later in this article, but automating the creation of blocking alerts is also possible. Xplor Gym will apply the alert overnight depending on the member's situation, according to the established alert reasons.

To do so, just contact Xplor Gym to set automated blocking alerts. They will be automatically created when a client is in the expected situation.

Several reasons can trigger an automated blocking alert:

  • expired health certificate
  • missing direct debit mandate
  • debt
  • membership expiring soon
  • missing photo
  • missing guarantee
  • guarantee to be returned

A rejected direct debit can also imply the creation of a blocking alert through the configuration of penalties for rejected direct debits.

drapeau_vert.pngHOW TO SET AN ALERT MANUALLY?

GIF_BLOCKING_ALERT_GIF_1.gif

green_tick.pngOPEN THE MEMBER FILE

green_tick.pngGO TO MEMBER ACTIONS THEN ACTION ON MEMBER

green_tick.pngCLICK ON ADD AN ALERT

green_tick.pngPROVIDE THE REASON FOR THE ALERT, WHETHER IT IS BLOCKING OR NOT AND AN INTERNAL MESSAGE IF NEEDED

Warning

A non-blocking alert will simply be specified at the access control whereas a blocking alert will prevent the client to go through the access control.

 

 

 

 

 

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.