A blocking alert can be set manually or automatically on a client for several reasons: missing mandate, indebted client, personal belongings left at the gym...Several types of alerts exist to answer to these different situations. This article explains how to create the alert corresponding to these situations.
TO KNOW : YOU CAN SET AUTOMATIC ALERTS
You can create an alert manually on a client's member file, as explained later in this article, but automating the creation of blocking alerts is also possible. Xplor Gym will apply the alert overnight depending on the member's situation, according to the established alert reasons.
To do so, just contact Xplor Gym to set automated blocking alerts. They will be automatically created when a client is in the expected situation.
Several reasons can trigger an automated blocking alert:
- expired health certificate
- missing direct debit mandate
- debt
- membership expiring soon
- missing photo
- missing guarantee
- guarantee to be returned
A rejected direct debit can also imply the creation of a blocking alert through the configuration of penalties for rejected direct debits.
HOW TO SET AN ALERT MANUALLY?
OPEN THE MEMBER FILE
GO TO MEMBER ACTIONS THEN ACTION ON MEMBER
CLICK ON ADD AN ALERT
PROVIDE THE REASON FOR THE ALERT, WHETHER IT IS BLOCKING OR NOT AND AN INTERNAL MESSAGE IF NEEDED
Warning
A non-blocking alert will simply be specified at the access control whereas a blocking alert will prevent the client to go through the access control.
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