Everything about the Xplor Pay Dashboard 🔍

Every month, you receive the amount of your Direct Debits in your bank account. The entire process is automated, from sending the Direct Debits to receiving and validating rejected Direct Debits. The "XplorPay Report" dashboard is therefore essential for deciphering the amounts of each item involved before the payments are received in your account.

Step 1 - Dashboards > Your direct debits > Xplorpay Report

To find all the information about your Xplor Pay payments, go to the XplorPay Report.

Step 2 - Select the month for which you want details

Select the month for which you need information about the amount. The report is not available until the month is over.

Step 3 - You can request to receive the monthly invoice by email.

To do this, simply select this button:

Step 4 - You can ask to receive the monthly invoice by email.

The table shows the details of the various amounts relating to your Xplor Pay payments.

• Date: when a file relates to the 5th of the month, it appears in the list on the following day, the 6th of the month, to ensure that all the Direct Debits for the previous day have been taken into account.
• Amount collected: this is the total amount of collections in the file. (first withdrawals or recoveries made by a resubmission)
• Issuing fee: this is the cost of a transaction in pence, i.e. the amount owed to Xplor Pay for each line.
• Rejected amounts: these are the amounts rejected on previous days and which arrive the day before the date indicated.
• Withholding on chargebacks: this is the cost of a chargeback in pence, i.e. the amount owed to Xplor Pay for each chargeback line (charged only if there are more than 4% chargebacks in the direct debit file).
• Fixed reserve: The fixed reserve corresponds to a blocked amount to cover any rejected transactions that may occur up to thirteen months after the initial transaction. It is defined when the Xplor Pay account is opened, before the contract is signed, on the basis of the amount collected, the rejection rate and the risk profile of each structure. It may change over time if any of these factors change. The reserve is built up on the first direct debit files according to a percentage of the latter, until the fixed amount is reached. The minimum fixed reserve is £150.
• Movement on the fixed reserve: sum recovered from payments collected to replenish the fixed reserve when it is less than the planned amount. In N, the movement is visible and in N+1, the fixed reserve is adjusted accordingly.
• Dynamic reserve: The dynamic reserve corresponds to an amount blocked for a period of 5 days from the date of debit, enabling us to deal with returns and rejections. The majority of rejects occur in the first few days and are therefore managed via this dynamic reserve. It is defined and recalculated each time a direct debit file is generated. It is calculated as a percentage of the last file generated (minimum 5%). The unused amount will be returned on D+5 of the direct debit date.
• Movement on the dynamic reserve: of payments collected: sum recovered from payments collected to replenish the dynamic reserve when it is less than the forecast amount. In N, the movement is visible and in N+1, the dynamic reserve is adjusted accordingly.
• Amount paid: this is the actual amount received in the bank account.