Promoted articles
First steps on Xplor Gym
Booster features ⭐
- Everything you need to know about salespeople and how they are allocated to member files!🔎
- How to use the barcode scanner to manage sales of shop products?
- Everything about special offer codes !🔍
- Everything about the family module 🔍
- Everything about the Sales Prospecting system!🔍
- Everything about Member Referral 🔍
Start & Prerequisites
Legal entity
Clients and Members
- How to create a member file?
- How to change a member's details ?
- How to assign an Entry Pass or a QR Code to a member ?
- How to search a member with an Entry pass or a QR Code?
- All types of member statuses🔍
- How to manage authorisations for minors to leave the club?
Users
Sales
- How to make a quick sale?
- How to sell a membership in full ?
- How to sell a Direct Debit membership ?
- How to sell a shop product?
- How to sell a pack ?
- How to sell a Bundle?
Touch tablet & Contracts
Goodwill gestures
Former, Closed and Banished members
- How to anonymise a large number of member files simultaneously?
- When do active members become former members ?
- How to ban a member ?
- How to download the summary of a member file ? # GDPR
- How to anonymize a member file ?
- How to transfer a member file from one club to another club ?
Catalogue configuration
Specific features & Pricing options
- How to define a fixed sales period for a membership?
- Managing catalogue products and their tariffs
- Everything about Holiday Camp Memberships! 📆
- Everything about memberships linked to recurring classes! 📆
- How to manage the sales channel for catalogue products?
- How to suggest an offer restricted to the member's age?
Catalogue operation
Memberships
- How to create a membership in full in the catalogue?
- How to create a Direct Debit membership in the catalogue?
- Choosing the right configuration of Direct Debit memberships⭐
- Everything about the keyword tags🔍
- Guarantees linked to a membership: How does it work?
- Everything about the weekly Direct Debits 🔍
Packs & Test Sessions
Shop & Stock management
Entry Pass & Bolt On
Bundles
Financial management, Cash & Deposit
Overview on finances
Managing debts and arrears
Financial specifics
- How to manage your voucher types and amount values ?
- Invoicing without any product from the catalogue: How to generate a manual invoice?
- « Add a payment » on the member file: in which cases?
- All you should know about overpayments and credit notes used to pay future amount dues
- How to use a credit note or an overpayment to pay a future amount due?
- A member comes to pay future amounts due directly at the club. How to proceed?
Invoices
Payments & Payments methods
Credit notes, Overpayments & Refunds
Cash & Deposits
Cash closure
Bank deposits
Payments' incident
Actions on membership
Shift and extend
Cancel and suspend
View and modify a due schedule
Planning & Member area
Create ressources
Configure booking rights
- Management of the booking and cancellation restrictions by club: How does it work?
- Management of the booking and cancellation restrictions by club: How does it work?
- Booking rights: how to understand the interface?🔍
- How to configure booking rights?
- How to restrict registration for an activity to a group of clubs or one club?
- A member cannot book an activity: Why ?
Create the planning in the back-office
Create the planning in the member area
- The Member Area interface 🔍
- How can your members log in to the member area for the very first time?
- How to customise Xplor Gym member area?
- How to make the activity time slots viewable and customise them in the member area?
- How can a member book a time slot?
- How to send a notification to the Member Area?
Manage attendance & booking
- How to manage the waiting list for a class in the planning?
- How to book a member for an activity from the planning?
- How to book with recurrence ?
- How to cancel a Participant from an activity?
- Removing a class : how to do and how to communicate with members ?
- How to notify a member's show or no-show on a time slot?
Resamaps : management of equipment booking
Join & buy online
Set up the terminal
Direct Debits & Rejections
Prerequisites
Generate and send Direct Debit files
Manage rejections
Tacit renewal & Invoicing
Internal top configurations ⭐️
Access control
Basics & equipments
- Fingerprint: How to manage legal obiligations?
- Access Control in detail 💡
- Access Control: Overview 🔎
- How to create a blocking alert ?
- Manual Retek Turnstile Control STID
- Manual Retek Turnstile Control Gantner
Configure access control
View clients' entries
Frequently asked questions: Equipment & Entries
- How to create a blocking alert?
- Your yoyo no longer works. You’re unable to allocate badges to clients. What to do then?
- Identifying your access control equipment 🔍
- Is my access control equipment correctly installed and connected? ?
- How to restart my Resabox ?
- You’re unable to access without your card… Why?
Communication & Partnerships
Most-used campaigns
- Smartmessaging To-do list : emails to be configured when starting with Resamania V2 🚀
- Inform members about the club reopening 📌
- Communication confirming suspension or confirming cancellation📧
- Sending a message following one no-show to the booked class or more 📧
- Showing clients how to log in to the member area
- How do communications work from the member file? 📧
One-off campaigns
Automated campaigns
- Everything about Smartjourney !🔍
- What is an automated campaign?
- Step 1 – Identifying and segmenting an automated campaign
- Step 2 – Writing and formatting the automated campaign template
- Step 3 – Scheduling the automated campaign and activating it
- How to see the history and openness rate of an automated campaign?
Around Smart...
- All Smartmessaging Tags 📍
- Opt-in and consent to communication: how does it work ?🔍
- 🔎 Zoom on Full Service campaigns and SMS invoicing (Special UK)
- How to configure Smartmessaging settings?
- Smartmessaging: Best practices ✔️
- How to generate a reusable communication template?
Countermarks & Gift codes
Figures, Stats and Accounting
Stats & Figures' tools
- Performance optimisation: archiving old data
- Overview: Stats Tools and Figures 🔍
- Where to find indicators reporting your club’s activity?
- How to adjust indicators visibility according to user profiles?
- What is a management export ?
- How to get a management export?
Dashboards
- Everything about the booking dashboard !🔍
- Everything about the Financial Dashboard !🔍
- Everything about the Alerts Dashboard 🔍
- Everything about the Direct Debit Dashboard🔍
- Everything about the Entry Dashboard 🔍
- Everything about the dashboard 'Your members' 🔍
Points of attention
Members & Sales
- Key indicators in the member file 🔍
- How many prospects/members/former members make the data base ?
- How to know which bank cards are stored?
- How to know about the current number of members with a precise membership ?
- How to know how many of each memberships were sold?
- How to know quickly how many products from a specific offer were sold this month?
Club life
Accounting & Finances
- Deferred Income: Accounting & Software📈
- How to customise a club's chart of accounts?
- Accounting lines: which action on which Journal ?
- How to read the Sales Jounal ?
- How to read the Cash Receipt Journal ?
- How to read the Bank Journal ?
Partners
Integrating with Xplor Gym
Detailed internal guides🔒 📜
Internal info & Groot 🔒
Rocket Fuel Videos🚀
Monthly Feature Insights
Video resources
Customer Success Masterclasses
- Latest Features Q1-25
- Bookings, Units & Access restrictions
- Latest Features Q4 24
- Family Memberships and Referrals
- Maximise your Direct Debit Collections
- Latest Features - Q3
Frequent questions 🔍
Frequent questions by feature
- Frequently asked Questions - Dashboards 📈
- Frequently asked questions - Financial Management 💸
- Frequently asked questions - Direct Debits and Bank Card 💵
- Frequent questions - Smartmessaging✉️
- Frequent questions -Where's my data ? 🕵🏻♀️
- Any problem with the configuration of booking rights, what can be done ?
UK - Software Support
Development Request
Last versions - Release note
2025
2024 versions
- New and Improved December 2024 Release
- New and Improved November 2024 Release
- New and Improved October 2024 Release
- New and Improved September 2024 Release
- New and Improved August 2024 Release
- New and Improved June 2024 Release
2023 versions
2022 versions
- December Release
- November Release
- October Release
- September Release
- August Release Notes
- July Release